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Welcome to Collingwood Health Group (CHG)
We are very happy to welcome you to this website and to CHG. We will offer you the best possible service we can and hope you will work with us to achieve the best possible health you can!
CHRISTMAS OPENING HOURS
Click here to view our Christmas Opening Hours
Click here to view information on having a ‘Usual’ Doctor
Click here to check if your postcode is within the Practice Boundary.
FRIENDS AND FAMILY TEST
CARE QUALITY COMMISSION
Click here to view the Certificte of Registration
HOW DO I REGISTER?
Contact us at the surgery. You will need to complete a GMS1 form and a New Patient Questionnaire. These can be downloaded and completed in advance. Please bring the forms to the surgery, together with proof of your current address.
If you want to know more about the surgery please browse our website and read our practice leaflets.
DO YOU HAVE A SMART PHONE
Scan the QR code below for quick access to the Practice Website
Acute Prescriptions – It may be possible for some prescriptions to be issued after telephone contact with the nurse or doctor for items such as simple pain killers, creams, etc. Ask the receptionist for advice.
Repeat Prescriptions – These can be ordered by telephone on 226 9900 for Collingwood Surgery – 282 8030 for Jubilee Park Surgery – 258 8299 for New York Surgery (follow instructions on taped message), or by bringing or sending your repeat list in to the surgery and ticking the items required. Prescriptions can be posted back to you if a stamped addressed envelope is provided. You can request that your prescription is sent directly to a local pharmacy of your choice. Prescriptions can also be ordered online – see below. For further information about our online services, click here.
Prescriptions are usually available after 3.00 p.m. the following working day however,
On-Line Requests – These will be available for collection 48 HOURS FROM DATE OF REQUEST (if ordered on a working day). Requests made on a Saturday or Sunday should be ready for collection on a Wednesday after 3:00 p.m. (Click here for Collection Times).
URGENT requests should always be telephoned through to the surgery.
Arrangements can be made with local chemists to deliver regular repeat medication to housebound patients.
Repeat medications need to be reviewed at least annually – you may be asked to come in for an appointment to check your medication.
Annual Prescriptions – additionally we offer an annual prescription to patients who have been very stable on their current medications for the past 12 months. This prescription is taken to a pharmacy of your choice and dispensed at regular intervals over the 12 month period – thereby removing the need for you to request your prescriptions or collect them from the surgery. This is called “Repeat Dispensing” and further information is available from Reception.
Online Prescriptions – Prescriptions which have been ordered online should be ready to collect 48 hrs later. However, if ordered on a Thursday, collection will be on the Monday after 3:00 p.m. and if ordered on a Friday, collection will be on the Tuesday after 3:00 p.m. Please always indicate which surgery you will be collecting your prescription from.
Test Results – We will always contact you if there is a problem with any result. We do not routinely contact you if your tests come back normal.
At Collingwood Surgery there were 156 appointments in October where patients did not attend (DNA). There were 59 at Jubilee Park Surgery and 40 at New York Surgery. If you are unable to attend your appointment, please let the surgery know and try to cancel this with at least 48 hours notice so we can use the appointment.
Doctors’ Appointments are available to be booked via the telephone or face to face. Patients are also able to book their appointments online. See details for Online Appointments below.
All patients have the right to express a preference for a certain doctor when booking an appointment, but we encourage you to see the same doctor for the same problem where possible.
Urgent problems will be offered an appointment that day (this may be via a telephone consultation with the doctor first of all) – routine appointments with a doctor are usually available 24 hours in advance (maybe longer for specified doctor). Please let us know before 11.00 a.m. (except in an emergency), if you need a home visit, because you are too unwell to get to the surgery.
Telephone Consultations – Telephone consultations can be arranged with any doctor. Contact reception to ask for a telephone consultation. The doctor will telephone you when they are able to do so, but if it is an urgent request, the receptionist will allocate this telephone call to the on-call doctor. To help the doctor or nurse, please let the receptionist know why you need to speak with them, this will enable the doctor to deal with your call more effectively.
To do this we need to have up to date, accurate telephone numbers. Remember to tell the receptionist if you are not calling from your usual address and provide them with a contact number.
You may not receive a reply until the end of a morning or afternoon surgery, so it would be helpful if you could let the receptionist know if you are expecting an urgent reply – in this situation the receptionist may ask the on-call doctor, rather than the doctor of your choice, to return your call.
Register for Online Appointments/Repeat Prescriptions – This allows you to check for available appointment times and to make and cancel any appointments, therefore telephone calls to the surgery are not necessary. Repeat prescriptions can also be ordered without having to visit or telephone the surgery.
If you are interested in this service, please request a PIN and Access ID number from reception. Once you have been issued with these, you will need to register your account online. Instructions on how to do this can be viewed/downloaded by clicking here.
HOW TO ACCESS HEALTH SERVICES WHEN THE SURGERY IS CLOSED
For general advice – dial 111 (a 24 hour urgent health care advice service). For more information visit NHS Choices website.
For URGENT medical attention – ring 111 and your call will be dealt with accordingly.
Dial 999 ONLY in a serious emergency.
Pharmacists are qualified experts in the use of medicines and are happy to give advice on common symptoms and medicines. Some medications can be dispensed under the Self Care Project (free of charge) without a prescription, to people who are exempt from charges. These include Paracetamol, Antihistamines and Head Lice Treatment.