1 Collingwood Surgery 0191 257 1779 2 Jubilee Park Surgery 0191 257 1191 3 New York Surgery 0191 258 5316

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Welcome to Collingwood Health Group (CHG)

We are very happy to welcome you to this website and to CHG. We will offer you the best possible service we can and hope you will work with us to achieve the best possible health you can!

WE ARE CHANGING OUR COMPUTER SYSTEMWE ARE CHANGING OUR COMPUTER SYSTEM

Click here for more information

WE ARE EXPERIENCING PROBLEMS WITH OUR ONLINE SERVICES WITH OUR NEW COMPUTER SYSTEM. WE APOLOGISE FOR ANY INCONVENIENCE THIS MAY HAVE CAUSED YOU. THIS PROBLEM IS CURRENTLY BEING INVESTIGATED AND HOPEFULLY WE WILL BE ABLE TO PROVIDE THIS SERVICE TO YOU SHORTLY.

Click here to view the Practice Boundary Map

 

How do I register?
Contact us
at the surgery. You will need to complete a GMS1 form, this can be downloaded and completed in advance. You will also need to complete a New Patient Questionnaire which can be downloaded by clicking here.

You will need to bring proof of your current address when you come to register at the surgery.

If you want to know more about the surgery please browse our website and read our practice leaflets..

 

DO YOU HAVE A SMART PHONE

Scan the QR code below for quick access to the Practice Website
QRCode

Acute Prescriptions – It may be possible for some prescriptions to be issued after telephone contact with the nurse or doctor for items such as simple pain killers, creams, etc.  Ask the receptionist for advice.

Repeat PrescriptionsThese can be ordered by telephone on 226 9900 for Collingwood Surgery - 282 8030 for Jubilee Park Surgery - 258 8299 for New York Surgery (follow instructions on taped message), or by bringing or sending your repeat list in to the surgery and ticking the items required.  Prescriptions can be posted back to you if a stamped addressed envelope is provided. Prescriptions can also be ordered online – see below.  For further information about our online services, click here.

Prescriptions are usually available after 3.00 p.m. the following working day ( 2 days if ordered on line).

Arrangements can be made with local chemists to deliver regular repeat medication to housebound patients.

Repeat medications need to be reviewed at least annually – you may be asked to come in for an appointment to check your medication.

Online Prescriptions - Prescriptions which have been ordered online should be ready to collect  48 hrs later.  However, if ordered on a Thursday, collection will be on the Monday after 3:00 p.m. and if ordered on a Friday, collection will be on the Tuesday after 3:00 p.m.  Please always indicate which surgery you will be collecting your prescription from.

Test Results – We will always contact you if there is a problem with any result.  We do not routinely contact you if your tests come back normal.

For all Services ring 

0191 257 1779 for Collingwood Surgery 

0191 257 1191 for Jubilee Park Surgery 

0191 253 5316 for New York Surgery

 

Doctors’ Appointments are available to be booked via the telephone or face to face.  Patients at Collingwood Surgery are currently able to book their appointments online and this service will be expanded to Jubilee Park and New York patients in the near future.

All patients have the right to express a preference for a certain doctor when booking an appointment, but we encourage you to see the same doctor for the same problem where possible.

Urgent problems will be offered an appointment that day (this may be via a telephone consultation with the doctor first of all) – routine appointments with a doctor are usually available 24 hours in advance (maybe longer for specified doctor).  Please let us know before 11.00 a.m. (except in an emergency), if you need a home visit, because you are too unwell to get to the surgery.

Telephone Consultations – Telephone consultations can be arranged with any doctor.   Contact reception to ask for a telephone consultation.  The doctor will telephone you when they are able to do so, but if it is an urgent request, the receptionist will allocate this telephone call to the on-call doctor.  To help the doctor or nurse, please let the receptionist know why you need to speak with them, this will enable the doctor to deal with your call more effectively.

To do this we need to have up to date, accurate telephone numbers.  Remember to tell the receptionist if you are not calling from your usual address and provide them with a contact number.

You may not receive a reply until the end of a morning or afternoon surgery, so it would be helpful if you could let the receptionist know if you are expecting an urgent reply – in this situation the receptionist may ask the on-call doctor, rather than the doctor of your choice, to return your call.

Register for Appointments/Repeat Prescriptions – This allows you to check for available appointment times and to make and cancel any appointments, therefore telephone calls to the surgery are not necessary.  Repeat prescriptions can also be ordered without having to visit or telephone the surgery.

If you are interested in this service, please ask for details at Reception.

HOW TO ACCESS HEALTH SERVICES WHEN THE SURGERY IS CLOSED

 

NHS 111

For general advice – dial 111 (a 24 hour urgent health care advice service).  For more information visit NHS Choices website.

For URGENT medical attention – ring 111 and your call will be dealt with accordingly. 

Dial 999 ONLY in a serious emergency.

Pharmacists are qualified experts in the use of medicines and are happy to give advice on common symptoms and medicines.  Some medications can be dispensed  under the Self Care Project (free of charge) without a prescription, to people who are exempt from charges.  These include  Paracetamol, Antihistamines and Head Lice Treatment.